Duties and Responsibilities
Job Description:
- Handle inbound and outbound calls in a professional and courteous manner.
- Handle social media enquiries in a timeous and professional manner.
- Provide customers with information about products/services and resolve any inquiries or issues they may have.
- Maintain accurate records of customer interactions and transactions.
- follow up on customer enquiries.
- Follow communication scripts and guidelines to ensure consistency and quality service.
- Meet performance targets related to call quality, customer satisfaction, and productivity.


Qualifications and Experience
Requirements:
- Excellent communication skills and a pleasant phone manner.
- Ability to use a computer and maneuver various social media platforms
- Strong problem-solving abilities and the ability to think on your feet.
- Previous customer service experience will be an added advantage.
- Ability to work well in a team environment.
- At least 2 A level subjects.